Delivery & Returns

Moon & Manifest

Thank you for shopping with Moon & Manifest. Every order is prepared with care, and I want your shopping experience to be as lovely and straightforward as possible.

Delivery of Physical Products

All physical orders are carefully packed before being dispatched.

This includes journals, planners, crystal collections, gift boxes, books and other items from the Moon & Manifest collection.

Orders are generally sent using Royal Mail, with postage charges confirmed before payment.

Dispatch times may vary depending on the product, particularly for limited editions, specially prepared collections and personalised items. Where a specific dispatch date applies, this will be stated in the product description.

Please ensure your name and full postal address are correct when ordering. If you notice a mistake, contact me as soon as possible.

Book & Crystal Club

Our monthly Book & Crystal Club collections are prepared for dispatch around the 10th of each month.

Each collection is carefully packaged, with its mystery contents chosen and presented in the familiar Moon & Manifest style.

Postage is charged separately where stated at the time of ordering.

Subscriber Seasonal Gift Boxes

Seasonal gift boxes are a special benefit offered to eligible Moon & Manifest subscribers.

The box and its contents are provided free of charge to qualifying members. A separate postage and packaging contribution is payable before dispatch.

Eligibility depends on the subscriber’s joining date, continuous membership and the seasonal box arrangements explained when joining.

Psychic Readings & Distant Castings

Psychic readings, tarot readings, spirit guidance and distant manifesting castings are services rather than physical products.

Readings are normally delivered electronically, using the email address supplied when ordering.

Completion times vary depending on the reading or casting selected. Any specific turnaround time will be explained when ordering.

Please ensure your email address and any information required for your reading are supplied correctly.
 

Returns & Cancellations

I hope you love everything you receive from Moon & Manifest.

For most non-personalised physical products purchased online, you have a legal right to cancel within 14 days of receiving your order, without needing to give a reason.

If you wish to cancel, please contact me within this period. You then have a further 14 days to return the item.

Items should be returned carefully packaged. Return postage for a change-of-mind cancellation is the customer’s responsibility, provided this was explained before purchase.

Where the legal right to cancel applies, refunds will include the original standard delivery charge where required by law and will be processed within the applicable legal timescale.

Items genuinely made to your individual specifications or clearly personalised may be excluded from change-of-mind cancellation rights.

These exclusions do not affect your rights if an item is faulty, damaged or not as described.

Readings & Casting Cancellations

Online bookings for readings and castings may carry a 14-day cancellation right.

If you specifically request that a service begins during that period, cancellation rights may be affected. Where work has begun with your express agreement, a proportionate charge may apply if you subsequently cancel.

Where a service has been fully completed following the necessary express consent and acknowledgement, the statutory change-of-mind cancellation right may end.

Any applicable cancellation conditions will be explained before work begins.

Your statutory consumer rights always remain protected.

Damaged, Faulty or Missing Orders

If an item arrives damaged, is faulty or does not match its description, please contact me with your order details and a description of the problem.

Photographs are helpful where available.

I will look into the issue and arrange an appropriate solution in line with your statutory consumer rights.

If your parcel hasn’t arrived within the expected delivery period, please get in touch so I can investigate.

Contact

For any questions concerning delivery, cancellations or returns, please email:

moonmanifest3@gmail.com

Please include your full name, order details and the nature of your enquiry.

Thank you for supporting Moon & Manifest, a small independent business where every order is genuinely appreciated.

With love, Moon & Manifest